Shipping Information
Processing Time:
Orders are typically processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking details once your order ships.
Shipping Methods:
We offer standard shipping options. Delivery times and rates vary based on your location and selected shipping method.
Estimated Delivery Times:
- Standard Shipping: 6-10 business days
Please note that shipping times may be extended during holidays or due to unforeseen circumstances.
Returns & Exchanges
Our Policy:
We want you to be completely satisfied with your purchase. If you’re not happy, we accept returns and exchanges within 30 days of delivery.
Eligibility for Returns:
- Items must be unworn, undamaged, and in their original packaging.
- Custom or personalized items are non-returnable.
How to Return or Exchange:
- Contact Us: Email puremecrystal@outlook.com with your order number and reason for the return/exchange.
- Receive Instructions: We’ll provide return instructions and a return shipping address.
- Ship the Item: Use a trackable shipping method to return the item. Customers are responsible for return shipping costs.
Refunds:
Once your return is received and inspected, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Need Help?
For questions about shipping, returns, or exchanges, contact us at puremecrystal@outlook.com. We’re here to assist you!